Recent Blog Posts

Why Your Customer Success Team Needs Real Sales Training

Generally speaking, the workflow of a successful sales operation looks something like this:

  • The Sales Development Representative (SDR) qualifies a lead and passes it to a salesperson.
  • The salesperson contacts the lead and wins their business, then passes the new customer to the Customer Success Team.
  • A Customer Success Representative (CSR) helps the customer with installation, support, maintenance, and increases the likelihood for long-term customer success.



Women in Sales – The XX Factor with Jill Konrath

Women-in-Sales---The-XX-Factor-with-Jill-KonrathYou all know Jill Konrath. Or at least you should. She has nearly ¼ million LinkedIn followers. Her book Selling To Big Companies was chosen as one of Fortune Magazine’s eight “must read” sales books. She also wrote Agile Selling and SNAP Selling, both of which soared to #1 on Amazon within hours of their release. In 2012, she was inducted into Top Sales World’s Top Sales & Marketing Hall of Fame.

Needless to say, she’s kind of a big deal.

Which makes it a huge deal, at least for me, to have been able to chat with her about being one of the top sales people on the planet.



Women in Sales – The XX Factor with Elli Rigolfi of SocialChorus

elli rigolfi women in sales After hearing “you should be in sales” one too many times, Elli Rigolfi finally decided to see what all the fuss was about. Turns out everyone was right. Rigolfi found a natural fit in the sales development world, and went on to source $1 million for the employee engagement app company SocialChorus. 

We got a chance to pick Rigolfi’s brain about what she does, what inspires her, and of course, women in sales.



Women in Sales – The XX Factor with Gabrielle Smith

women-in-sales-the-xx-factor-with-gabrielle-smithAfter cutting her teeth in business development, Gabrielle Smith took her skill set to the sales arena, and generated significant profits for companies like Cloud Sherpas and Amazon Web Services. Now she’s an executive sales strategy consultant working with both start-ups and enterprises to drive market growth.

Needless to say, we were eager to speak to someone with such a rich and varied sales background. Luckily, Smith was more than happy to share her story.



SalesLoft Did It Again! #Rainmaker16

Last year started with a bang

This year started with soul.

SalesLoft RainmakerIf you are in the inside sales, sdr, and frankly any part of the sales community and missed Rainmaker16 hosted by SalesLoft, then you surely missed another amazing inside sales showcase.

We specifically use the word showcase because to call it an event cannot do it justice. In just two short years Rainmaker has become a leading destination for anyone wanting to learn about starting or growing their inside sales and SDR sales teams with precision, accuracy, efficiency, and effectiveness.

2015 started with a beat by incorporating the Atlanta Falcons drumline. 2016 started with soul led by the Voice of Atlanta. They set the stage for not just a conference but an amazing reminder “of what life is all about.”  And they were not singing about making money. Their set list included:

  • Ain’t No Mountain High Enough
  • Man In The Mirror

They were there to remind us that while we all love sales it is important to ground yourself. It’s ok to be passionate about your work but it is important to focus on your life outside of work. In fact studies show that giving back and helping others will actually help you be better at your “regular job” because it will energize you and help propel you to learn more, work harder, smarter, and passionately. When you do those things, goals are surpassed, walls broken down, and yes, commissions can be made.

While there may be no description on a paycheck of “how”, you will always carry the emotional quotient from your own  of accomplishments.

After the music subsided. SalesLoft did something completely different. They kept it mellow. There was no great fanfare, no big light show or whoo-guy yelling. They gently walked us through a few customers who use Salesloft to change the world.

One of the most inspiring stories was from a woman, Tina Lai, from UpWork. Her story was amazing touching and sincere.  She attended Rainmaker last year in 2015 and went on to build and lead the SDR team which she came back from Rainmaker with the vision for doing so. Her passion for SDR success goes way beyond building a team. Upwork truly has the impact not only on the companies who use them, but more importantly the hard workers who do the tasks. Upwork has the ability to give people opportunity in life they may not have been able to achieve even just a few years ago. Thanks for sharing not only the story of Upwork, but the journey you encountered along the way to success, very inspiring.

As Kyle Porter took to the stage the only thing you could not help but notice the shoes. (@benioff, you’ve got step up your game!) Seriously though Kyle launched into the big news of the day, the Sales Development Cloud. If you’ve been engaged with inside sales in the last few years there has been a growing concern or too many. And of too many working in silos without easy access. This is the first step towards greater coordination at the top of the sales funnel many of us have been waiting.

With the vision portion taken care of the conference moved into the more strategic and tactical arena. It started with Mr. Funnelholic Craig Rosenberg ofTOPO delivering the Account Based Everything. In typical TOPO style Craig brought a strategic vision backed by research, insight, and practical advice everyone could use immediately.

Then came Game of Thrones…well, sort of…  After an amazing video introduction that let you the sales world isn’t shifting but in fact morphing at a rapid pace, the Bruce Springsteen of the inside sales revolution, Jacco took the stage. Jacco reminded us that our customers do not want to be sold, led, or manipulated. They merely want to be educated. If you can educate them in a meaningful and purposeful way then the deal will close that much more easily.

And for the last main session before lunch John Barrows took the stage.. John showed us all exactly what personalization means. He pulled back the curtain and exposed not only the technique he teaches, but the ones he practices himself.

Afternoon breakout sessions were equally fun and exciting. As much as we’d love to go into detail on each one because we know they were all good based on the feedback, we simply won’t be able to. So for now, check out the topics, speakers, and either a) be glad you were there or b) start booking your calendar for next year so you don’t miss it!

  • How to Balance the Art of Science and Sales Development
  • The Real Story Behind Scaling Modern Revenue
  • Using Sales Loft to Build A World Class Sales Development Organization
  • How The Hell Do You Get More Leads
  • How Not to F-Up ABSD
  • Breaking Bad Habits With SalesLoft
  • Measuring The Pulse of The Culture of Your Team
  • Founders’ Perspective: The Importance of Investing In Your Sales Development Team inside sales, sdr
  • Sh*t My SDRs Do: A SalesLoft Power User Session
  • The Sales Development Playbook Bill Belichick Would Steal
  • How To Specialize Your Sales Team So You Can Actually Scale
  • SalesLoft And That Hotline Bling

And yeah, that was the end of Day 1.

Day 2 of course kicked off fabulously as well. Albeit a little later in the morning. Thanks SalesLoft for recognizing that!

Amazing Main Stage Sessions

  • Trish Bertuzzi and Highlights From The Sales Development Playbook
  • Steve Richard of Exec Vision: Live Call Recording Analysis (Shout out to the the two members of SalesLoft who allowed their own live calls to be played and coached in front of 600+ people!)
  • Derek Grant – The Art of War for Sales

and finally

Gary reminded us that if you are in sales. You are not just a transctors. He also reminded us not be headline readers, but to be the one who makes the headline.

Our interpretation of this means you must always be learning. More specifically, as you continue to learn and hone your craft you will move yourself not only to the center of the curve but eventually be ahead of the curve. This is what separates good from great.


If the conversations that occurred outside of the sessions are any indication. It seems like Rainmaker17 will be something to plan for next year!

If the conversations that occurred outside of the sessions are any indication. It seems like Rainmaker17 will be something to plan for next year!

Here are a few of the comments heard during the two days.

  1. OMG, I am so glad I came here
  2. I was just brought on board to build an SDR team about a month ago. I decided to come to Rainmaker first just to be sure I am focusing right. Boy am I a glad I came.
  3. Thank you everyone for sharing your stories of success and mistakes. This is going to help me stay focused and hopefully make fewer of my own mistakes.
  4. Dude, that session about not F-ing up ABSD was the best EVER!
  5. I wish there were more sessions about Account Based Everything
  6. I was hoping to leave with a handful of ideas, I’ve got about 25!
  7. I typically hate conferences, this one changed my mind.

Thank you again to Kyle, Rob, Sean Kester, Katie Rogers, Tami McQueen, and the whole friggin SalesLoft Crew. We were fortunate enough to attend Rainmaker last year and it blew us away. This year you blew our minds! See you at #RM17

Were you at #RM16?  Feel free to share your favorite moments.


Women in Sales – The XX Factor with Kiasa Eriksen of Pushpay

women in sales with kiasa eriksenLast year, the scalable, sustainable, and oh so trainable sales development representative (SDR) emerged as the sales industry’s newest darling. So as we head into the gooey center of 2016, we wanted to shine our spotlight on someone excelling in an SDR position. Fortunately, we found that someone in Kiasa Eriksen of Pushpay.

For those who don’t know, Pushpay, a New Zealand-based mobile app company, is one of the top mobile payment platforms in the faith and charities sectors. Kiasa Eriksen, just the second SDR to join the team, has helped build out the department to over 40 staff, and now manages a team of 12.

Despite only being with the company for a year and some change, Eriksen has already established herself as a sales leader and role model for future saleswomen. Her passion for the job and quick climb up the corporate ladder also peaked our interest, so we thought we’d invite her for a chat.



Top 3 Sales Problems To Watch Out For in 2016

AES CAN’T UPSELLcustomer success



Given our experienc in working with start-ups and inside sales teams, we were recently asked by to do a couple of blog posts. This one was originally posted on their blog site butwe  wanted to post here for our readers as well in case you haven’t yet heard of (Check them out though, awesome value prop!)

Richard Harris has been training salespeople for a long time via his consultancy The Harris Consulting Group. He’s also The Director of Sales Training and Consulting Services at Sales Hacker. Harris sees the same sales problems come up again and again, especially in early stage SaaS companies.

“You have people with early stage companies who don’t even know how to have a sales conversation, “ says Harris. “They’ve created some niche. They’ve been able to generate some interest, but they don’t know how to ask a question. All we have right now is a bunch of technology to get us into meetings, but we don’t know what the fuck to say when we get there.” Harris’s job is to teach people what to say, but training is only half the story. (more…)


The 6 Dumbest Phrases Sales People Used in 2015


Now that we’ve (hopefully) all recovered from a weekend of New Year’s festivities, let’s take stock of the damage done to our sales lexicon in 2015, with eye on improving for 2016.

We all know that sales people love to talk. Whether you’re an SDR, BDR, Inside Sales Rep, or Field Rep, one of our biggest challenges (us included) is just shutting up. Furthermore, there is a big misunderstanding that everyone seems to looking past when it comes to the best attributes of a sales person.

Many people think that the single most important thing that a sales person should have is the ability to close. We disagree with this statement down to its very core. The single most important attribute a sales person can have is to be an effective communicator. If you can communicate effectively, then the sales should follow. (more…)


Women in Sales – The XX Factor with Sarah Fricke of CEB

sarah frickeIf you’ve been in the inside sales, Saas sales, or startup sales world then the name CEB is probably not unfamiliar to you. You might also know them by their bestselling book about sales, The Challenger Sale.

If you have not had a chance to read The Challenger Sale, we would definitely recommend putting it on your 2016 rotation. It’s a fantastic and powerful view of the strongest sales personalities and how to work them into your current sales structure.

A few weeks ago, Sarah Fricke from CEB, reached out to us and wanted to compare notes on a few items. We had never actually spoken or even connected. When we finally got a chance to speak it was like speaking with an old friend. Our path’s had similar stories in terms of sales, inside sales, and sales consulting. (more…)


What Star Wars Taught Us About Sales Scripts

inside salesIf you haven’t seen Star Wars, The Force Awakens I can assure you there is a high chance you will be very, very satisfied. After running our consulting business, The Harris Consulting Group, and being the Director of Sales Training and Consulting at Sales Hacker it dawned on us one of the most important lessons we have been teaching our clients over the last several years. The value of a sales script.

More often than not the word “script” is considered blasphemy and a 4-letter world in the inside sales team vocabulary. We’ve noticed it tends to come from newer sales people such as SDR (Sales Development Reps) or Lead Gen Teams. When pressed as to why people feel this way we get the same lame and meaningless excuses we used to use in our own sales careers; things like, “I am not a telemarketer.” or “I am not a Time Life Operator.” or our favorite “But I don’t want to sound like I am reading a script.”  Yeah we used these them too, but then we switch it around on them. (more…)


Real Unicorns Do It Better, Faster, and Cheaper

Start Up UnicornsDescribing startups with billion dollar valuations as “Unicorns” is getting to be a tired practice. Frankly, it’s outlasted the original novelty of the term. Which is why we at The Harris Consulting Group have decided to reclaim the word and apply it to something more meaningful and useful.

In mythology, a unicorn is a rare, horse-like creature with a single horn sticking out of its forehead. Stories give that horn magical powers and in many cases, people think the unicorns even bleed rainbow colors.

But how does this relate to business? (more…)


The Resilient and Empathetic Sales Person

inside salesINTRODUCTION

One of the core values of SalesHacker and The Harris Consulting Group is our continual desire to learn. We push ourselves and our clients to be better, fail faster, iterate quickly, adapt, and improve. We believe this is essential to being successful in sales and is part of our “Warrior Training”.

Like many people in sales we look to learn from others as much as we look to help others learn. In this post we are going to explore two concepts that have really struck a chord with us in 2015 as we look at the sales world. One is resilience, the other is empathy. (more…)


10 Easy Tips To Becoming a Sales Jedi Master

sales jedi

In case you haven’t heard, there is a new movie coming out in a few weeks. Hopefully some of the sales leaders reading this bought some tickets to opening day to give out as sales spiffs! Or better yet, your CEO recognizes its worth shutting the office down for an epic event and take the whole company.

In the spirit of the Star Wars moment, we at The Harris Consulting Group, offer the following tips to helping you all finish your quarter and year strong! And to hope you all become better Sales Jedis in 2016. May the force be with you…always!

10.  Do or do not, there is no try.

9.    Any fool can learn from his mistakes a wise man learns from the mistakes of others.

8.    Stupid hurts…always.

7.    When you think you are done, (more…)


How of the Year of the SDR got even better: SalesStack 2015!

salesstackWhether you run an inside sales team, field sales team, SDR, BDR, or MDR sales team that was an awesome sales conference!  Honestly with all the excitement leading up to, during, and even after Sales Hacker’s SalesStack15 I simply have not had a chance to reflect. Tonight when I ordered my head free headshot, courtesy of Sales Hacker (thanks Max!). I was able to finally get some perspective on the event as a whole. To say epic is simply not enough. Before we speak about the conference itself, let’s take a quick moment to see how we even got here.

Early in 2015 Max Altschuler declared it The Year of the SDR and from (more…)


Inside Sales Leader Richard Harris Podcast with Conversature

So thrilled and excited when Conversature asked The Harris Consulting Group to do a podcast. Of course we said yes! Here are a few topics we covered.

  • Why “sales tools” and software are critical, but are worthless without one key element in place
  • How companies can train young 20-somethings and millennials to effectively sell to experienced, senior executives in their 40s and 50s
  • The three most critical elements to an effective inside sales training program (without which, will lead to no improvement and a lot of wasted money)
  • The most dangerous and expensive mistakes senior leaders make in training and coaching their inside sales reps (more…)

Inside Sales Leader Richard Harris Named to 40 Most Inspiring Leaders by SLMA

The Harris Consulting Group announced today that Richard Harris has been named as one of theInside Sales Leader Richard Harris
40 Most Inspiring Leaders in Sales Lead Management by the SLMA (Sales Lead Management Association).

“The SLMA has been doing a great job supporting the growth of inside sales teams along with the entire lead generation space. It’s a real honor to be included on this list,” said Richard, Owner. “2015 has been a real blessing. After being named as one of the Top 25 Influencers in Inside Sales by the AA-ISP earlier this year,I cannot thing of a better way to end the year.”, stated Richard

About Richard
Richard founded The Harris Consulting Group after coming (more…)