Harris Consulting Group

The Harris Consulting Group and Human Behavior Lab Presents...

Hostage Negotiation Sales Training For Your Team

While other trainings show you how to play the game better, Richard and Susan partnered up to teach you how to break the rules, change the game, and avoid common communication problems altogether through physical and psychological insights.

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Susan Ibitz

Richard Harris

Human Behavior Hacker at

Human Behavior Lab

Founder at

The Harris Consulting Group



What you'll learn from this training

We focus on both the physical and psychological side to the negotiation process, whether your in person, on the phone, or on Zoom. 

Face Reading

Body Language



Earning The Right to Ask Questions

How Humans Make Decisions

Which Questions To Ask & When

Objection Handling

"Susan Ibitz is one of the most fascinating individuals I have ever met, and has a trained skill that now has me looking at her perplexed. She connects, inspires and educates and will be an asset to you or your company if you just look in her direction"

Richard was adaptable to our needs and our ambitious timeline. He delivered CONCRETE tools that our team was able to apply the DAY AFTER. We credit him with enabling us to create a string of breakthroughs in the days and weeks following our training.


What people are saying about this training

Jeff P.


Natalie P.

VP Sales

Hostage Negotiation Sales Training For Your Team

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