Harris Consulting Group

Surf & Sales Bonfire Sessions

Why Every Revenue Leader Should Care About Customer Success

Richard Harris

Founder of

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We all know the growth of an organization relies on the retention and growth of your customers. But there is much more to it than that. Learn from the category creator, Nick Mehta, CEO of Gainsight. This will go beyond what you already know about Customer Success.


Key Takeaways:

  • What do I need to think about for 2022 given the current state of the world?
  • What mistakes are leaders making about the Customer Success universe?
  • When do I fire my customer?

Who Should Attend?

  • CROs, CMOs, and CEOs looking to put it all together
  • Sales Leaders wanting to grow their career
  • IC's who are curious about the Customer Success world
  • The Nick Mehta Fan Club 
  • Any Pittsburgh Steeler Fan

Scott Leese

CEO & Founder of

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Wednesday, October 27, 2021 at 11am PT/2pm ET

Nick Mehta

CEO of

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SPONSORS

PRESENTERS

Richard Harris

Founder of The Harris Consulting Group LLC

Richard Harris brings 20+ years of sales and Saas experience to the table in his work as an advisor and consultant. His focus is on a more relaxed conversational selling style that helps people go from strangers to acquaintances to trusted business allies.


The goal of Richard's training is to get people to stop talking about what they do and get them to start talking about the pains they solve. Clients and experiences include: Gainsight, PagerDuty, Zoom, Mashery, Gurtin, TopOpps, LevelEleven, SocialChorus, OutboundEngine, and Spanning.


Richard has been named a Top 25 Inside Sales Professional by the American Association of Inside Sales for the last 3 years. As well as a Top 10 Sales Development Leader as voted by Inside Sales and Sales Hacker.

Scott Leese

CEO & Founder of Scott Leese Consulting and Surf & Sales

Scott Leese is a 3x American Association of Inside Sales Professionals Top 25 Award Winner, and one of the top startup sales leaders in the country. Through domestic and international consulting, he has trained an army of salespeople thousands strong. 


Leese puts his nearly two decades of sales and leadership experience to use as the CEO & Founder of both Scott Leese Consulting, LLC; and Surf & Sales. A highly sought-after consultant, advisor, leader, and sales trainer, Leese has a proven record of success building and scaling businesses from the ground up.


He lives in Austin, Texas, with his wife, Janet; their two sons, Brayden and Caleb; and the family dogs, Loki and Mia.

Nick Mehta

CEO at Gainsight

Nick Mehta is the CEO of Gainsight, the leading Customer Success company. Since joining in 2013, Nick led the company through multiple funding rounds, raising a total of $156 million, and grew the company from a handful of employees to more than 630 people working in seven offices around the world. He was named one of the Top 50 SaaS CEOs by SaaSreport, is an EY’s Entrepreneur of the Year Finalist, and holds one of highest Glassdoor approval ratings for CEOs. He is also the co-author of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.


Prior to Gainsight, Nick was the CEO of LiveOffice, where he led the Inc. 5000 company’s profitable growth to $25 million in revenue and successful sale to Symantec. Nick has held senior operating roles for public and private companies in the enterprise and consumer technology markets, including Veritas Software (acquired by Symantec), Symantec Corporation, and XDegrees (acquired by Microsoft). Mehta also served as an Entrepreneur-in-Residence at Trinity Ventures and Accel Partners. In the mid-1990s, Nick co-founded a venture-funded online golf retailer called Chipshot, one of the top 20 online retailers during the dotcom bubble.

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