Customer Success Training for CSMs

You’ve made the sale, now it’s time to focus on Customer Success. Whether its creating an onboarding process, building QBRs, or Upselling and Cross-Selling, The Harris Consulting Group can hand you the tools, support, and guidance to turn your customers into your loudest advocates.

What You'll Learn

Improve Renewals

How to improve renewal rates.

Customer Retention

Custom retention and expansion skills.

Exceed Expectations

How to exceed expectations throughout the customer lifecycle.

What is Customer Success?

It is the ability of your organization to make your clients wildly successful. Focusing on this outcome helps you to reduce churn and increase customer retention while also upselling and cross-selling your clientele.

It is the key to ensuring successful outcomes for customers, which results in direct success for your business by helping to reduce churn and increase customer retention. Our Customer Success Training will teach your reps how to focus on fulfilling your customer’s strategic business initiatives, while learning how to listen for upsell and cross-sell opportunities.

man talking to a woman over video on the computer

What Our Clients Say

"Your training reminded me that everyone in the organization is selling, not just sales."

Ted S.


I've used Richard's training at multiple companies to help us shape our lead generation efforts with our SDR teams as well as outside sales executives. He helped us examine our process, tune it up, as well as train the team on the NEAT methodology which had an immediate impact on our selling efforts.

Bryan S.

VP Sales

Sometimes trainers do not acknowledge that specific industries have specific eccentricities to their sales process so it was nice that he did not assume anything and gave us time to share our input on situations too. I have used a lot of what I learned each day and feel more confident in the sales process.

Team Member in Computer Software


We've seen a big improvement in the depth of the conversations our team is having with customers. Our team now have a much better understanding of the customers' pain and can then best recommend if our platform is a good fit for them or not.

Donal T.

Small Business Owner

He easily adjusted to our environment and nuances, and his suggestions have proven to bear fruit with getting prospects on the line. I'd definitely work with Richard again.

Freddy D.

Enterprise Account Executive

Richard was adaptable to our needs and our ambitious timeline. He delivered CONCRETE tools that our team was able to apply the DAY AFTER. We credit him with enabling us to create a string of breakthroughs in the days and weeks following our training.

Natalie P.

VP Sales

Richard helped provide insights into how to successfully lead a discovery call. His wisdom and expertise will leave you in a better position to sell more.

Team Member in Information Technology and Services

Small Business

Some of Our Clients

Give your sales team the skills to succeed.

Interactive group sessions, real-world experience, and proven sales training skill sets.