Customer Success Training for CSMs

woman looking over her shoulder smiling with a business meeting in the background

You’ve made the sale – now it’s time to focus on Customer Success.

What is Customer Success? It is the ability of your organization to make your clients wildly successful. Focusing on this outcome helps you to reduce churn and increase customer retention while also upselling and cross-selling your clientele.

It is the key to ensuring successful outcomes for customers, which results in direct success for your business by helping to reduce churn and increase customer retention. Our Customer Success Training will teach your reps how to focus on fulfilling your customer’s strategic business initiatives while learning how to listen for upsell and cross-sell opportunities.

They’ll learn:

  • How to improve renewal rates
  • Customer retention and expansion skills
  • How to exceed expectations throughout the customer lifecycle
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The Harris Consulting Group gives your sales team the skills to succeed.

Interactive group sessions, real world experience, and proven sales training skill sets.
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Sales Training That Works!

Today’s sales organizations are consistently being challenged to build sales teams that can outsell the competition, and scale quickly. This requires proven sales training that drive to a predictable revenue model. For peak performance, you need to leverage real-world experience to building lead generation, inside sales, and field sales teams.

The Harris Consulting Group has worked with some of the best start-ups in the business:, Gainsight, Level Eleven, Spanning, and TopOpps.

We specialize in understanding the SaaS sales model and provide sales team training and strategic solutions services that immediately impact your sales funnel and set the foundation to scale your sales organization for long term predictable revenue.

We do not just show you what to do, we teach your sales team how to do it.

Lead Conversion 35
Opportunities Created 46
Pipeline Growth 53
Forecasting Accuracy 77
ARR Growth 87


We’ve seen a 15% increase in pipeline growth since implementing your training.
Brooke B. Director of Sales –
During Richard’s first day of training we secured a CEO meeting that led to our largest 6-figured deal in the history of the company.
Jeff E. CEO – Spanning (an EMC Company)
Your training reminded me that everyone in the organization is selling, not just sales.
Ted S. CFO –

It’s About You

Your challenges are unique to you and your team. They are based upon your industry, your products or services, and your business model. Our sales training is simple, easy to understand, and designed for scale.  We also make sure it is customized to meet your specific sales cycle.

Our sales training will engage your real world scenarios, your buyer personas, your objections, your gatekeepers, your posers, your champions, and of course your decision makers.

We Focus On

  • SDR and BDR Lead Gen Teams
  • SMB Sales Teams
  • Mid-Market Sales Teams
  • Enterprise Sales Teams
  • Inside Sales Teams and Field Sales Teams