What should you look for in a sales candidate? How do you find the best inside sales or sdr candidates? This is a topic we often see addressed in articles, and yet those discussions never seem to touch on improving your interview skills as a sales rep. Instead, separate articles are dedicated to that topic. […]
If you’ve read any of my other posts, you know that I’m all about harsh truths. My experience in the sales industry has taught me that when someone or something is underperforming, excuses get tossed around like confetti in a hurricane. Sales trainers blame inside sales teams, inside sales teams blame sales trainers for poor sales training and negotiation training, sales execs blame sales trainers who blame inside sales teams who blame sales execs. And of course, everyone tries to blame marketing. And on and on and on. […]
Generally speaking, the workflow of a successful sales operation looks something like this: The Sales Development Representative (SDR) qualifies a lead and passes it to a salesperson. The salesperson contacts the lead and wins their business, then passes the new customer to the Customer Success Team. A Customer Success Representative (CSR) helps the customer with installation, support, maintenance, and increases the likelihood for long-term customer success. […]
AES CAN’T UPSELL THERE ARE NO GOOD SALES MANAGERS AND SDRs ARE A GATEWAY DRUG Given our experienc in working with start-ups and inside sales teams, we were recently asked by Brisk.io to do a couple of blog posts. This one was originally posted on their blog site butwe wanted to post here for our readers as well in case you haven’t yet heard of Brisk.io (Check them out though, awesome value prop!) Richard Harris has been training salespeople for a long time via his consultancy The Harris Consulting Group. He’s also The Director of Sales Training and Consulting Services at Sales Hacker. Harris sees the same sales problems come up again and again, especially in early stage [...]